CCTV Shop

Refund and Return Policy

At CCTV Shop, we want you to be completely satisfied with your purchase. If you're not satisfied for any reason, we offer a straightforward refund and return policy to ensure your peace of mind.

Returns

To initiate a return, please contact our customer service team within 30 days of receiving your order. Items must be unused and in the same condition as you received them. We'll provide you with instructions on how to return the product.

Refunds

Once your return is received and inspected, we'll process your refund to the original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card issuer's policies.

Conditions

For a refund or return to be processed, the following conditions must be met:

• The item must be in its original packaging.
• Proof of purchase is required.
• The item must not be damaged or used excessively.
• Any accessories or accompanying materials must be included.

Exchanges

If you wish to exchange an item for a different one, please contact our customer service team to arrange for the exchange. Additional charges may apply depending on the price difference between the items.

Contact Us

If you have any questions or concerns about our refund and return policy, please don't hesitate to contact us. We're here to help!